Renewal: Frequently Asked Questions

Dues payment questions:

• I've never been a Broad. Where do I go to join Broad Universe? Welcome, please click Join Us.
  

• I have a recurring payment set up in PayPal. Why is Broad Universe sending me reminders to pay dues? We are no longer use PayPal for payments from within the United States and Canada, and we paused those recurring payments to Broad Universe. You can pay directly through the Broad Universe website. And when you do, you can set up a recurring payment with AffiniPay, our new payment service.
  

• Ummm, I live outside the U.S. and Canada and have a recurring PayPal payment? The treasurer will update your expiration date after we receive your payment. These updates are done by hand, rather than automatically. So there might be a delay of up to 7 days. (But don't worry, we set your renewal dates to take that into account.) More questions? Please email the treasurer. 

• Am I paying twice because of my recurring payment in PayPal? Actually, you aren't. That's because in mid-January, we paused most of the recurring PayPal payments. Follow these directions to cancel your recurring PayPal payment to Broad Universe.

• Can I set up reoccurring payments in the new system? Yes, you can. When you are making your annual dues payment, click Pay recurring invoice and follow the prompts. (You can find all the directions for setting up recurring AffiniPay payments here.) 

• Why did you switch from PayPal to AffiniPay? Our new website, database and payment system came as a package with great tech support and other awesome options we didn't have previously. Our previous database required a great deal of digital handholding and each renewal had to be updated by hand. To stay with PayPal, our new service provider would charge us an additional fee. We still use PayPal for international Broads and for some business transactions, such as reimbursements for convention memberships. (The treasurer updates international Broads renewal dates by hand to avoid the fee.)  
  

• I'm ready to renew my Support. What do I do? Fabulous, please click here and follow the prompts. If you need detailed directions, they are posted below the gray line.

Questions about renewing:

• How do I renew? Click here and follow the prompts.
  

• How do I reset my password? In the upper right corner of the Broad Universe website, select the head-and-shoulders icon in the upper right corner (gray or turquoise,) click login and then forgot password. Use the email that you signed up with. If you can't remember which email address, contact the treasurer.

• How do I pay online if I live in Canada or the United States? Follow these directions:

• How do I pay if I live in another country outside of Canada or the United States: You have two options:

• Why can't I pay in person with cash or check? Broad Universe doesn't always offer dealers room tables at each convention. Unless we have a sales table, we can't accept cash or checks.

• How do I pay if I want to pay with cash or checks? By mail. We can only accept personal or cashiers checks from United States financial institutions. Please don't send cash in the mail. We can't accept cash by mail. Please email the treasurer letting them know to expect your dues. Mail your check to the following address. The Treasurer will renew your Support within 7 days after receiving your dues in the mail. 

Broad Universe

PO Box 12805

Everett, WA 98206

• Why does it take the treasurer 7 days if it's PayPal or a check? The treasurer makes every effort to update accounts upon arrival of payments from PayPal or mailed checks. However, like all Broad Universe Motherboard members, Treasure volunteers and occasionally takes vacations and a break from check email and the P.O. Box.  

• I'm ready to renew. What do I do? Fabulous! Click here and follow the prompts.