Typically, if your Supporter year has been expired for more than seven (7) days, your registration information and any content associated with your account has been removed from the site. If so, you'll need to register from scratch. There are occasions when this isn't the case, though, so before you go through the process of registering again, follow the instructions below.
If you're not sure if your Supporter year has been expired for more than seven (7) days, try the following:
- Go to Our Supporters and search for your name.
- If your name does not appear in the active Supporters database, then, unfortunately, you'll need to register as a new Supporter and re-enter items into the catalog. We highly encourage you to use the recurring PayPal payment method to avoid this problem in future years. We want to make your support of Broad Universe as simple as possible.
- If your name appears in the database, you can reinstate your Supporting year by going to the renew your Support Once we receive your payment, we'll reinstate the account so that you can access the For Supporters pages of the site.